925 Silver Gold Plated Multi-Strand Pearl Choker with Moissanite Polki

🚚 Shipping & Delivery

We ensure every order is prepared with care and attention.

Ready Products

Dispatch: Within 3–5 business days
Delivery: Within 5–7 business days

Made-to-Order Products

Dispatch: Within up to 3 weeks
Delivery: Within 7 days after dispatch

Note: Delivery timelines may vary depending on product availability and location.

Shipping Charges: Free across India

💎 Product Authenticity & Care

At Joy of Silver, authenticity and quality are at the core of our brand.

All products are made from 92.5 sterling silver with hallmark certification.

Our jewellery is finished with an anti-tarnish coating to enhance longevity.

Gold-toned pieces are gold plated over silver.

Natural Characteristics

Silver may tarnish over time due to exposure to air, moisture, and chemicals.

This is a natural process and not a manufacturing defect.

Proper care and storage will help maintain the shine and finish of your jewellery.

⚠️ Product Disclaimer

All pieces are handcrafted, and slight variations may occur.

Product colors may slightly differ due to lighting and screen settings.

💰 Payment Options

We offer secure and flexible payment methods:

• UPI
• Credit/Debit Cards
• Net Banking
• Cash on Delivery (COD) available with an additional 2% charge on the total billing amount

📞 Contact Us

For any queries, support, or assistance:

Email: info@joyofsilver.com

Phone/WhatsApp: +91 905 777 9871

Joy of Silver

At Joy of Silver, we create thoughtfully handcrafted jewellery in 92.5 sterling silver, designed with attention to detail and quality. Each piece undergoes careful inspection before dispatch to ensure it reaches you in its finest condition.

As a brand focused on craftsmanship and made-to-order production, our policies are structured to maintain quality standards while offering fair resolutions.

🔁 Returns & Exchanges

We do not accept returns for reasons such as change of mind, personal preference, or minor variations.

Returns are only accepted under the following conditions:

• The product received is defective
• The product delivered is incorrect or not as per the order placed

📅 Request Timeline

All return or exchange requests must be raised within 7 days of delivery.

🔄 Exchange Policy

Eligible items will be exchanged only (no monetary refunds).
Exchanges are subject to product availability.
If the requested item is unavailable, we may offer:

• Store credit, or
• An alternate product of equal value

❌ Non-Returnable Items

The following items are not eligible for return or exchange:

• Custom or personalized jewellery
• Products that have been used, worn, or altered
• Items returned without original packaging
• Items returned without invoice/bill
• Products damaged due to improper use, exposure, or handling

📦 Conditions for Exchange Approval

To qualify for an exchange:

• The product must be unused and in original condition
• Must include original packaging and invoice
• Request must be raised within the 7-day window

📸 Proof Requirement (Mandatory)

To process any return or exchange request, customers must provide:

• Clear images of the product
• A complete unboxing video (mandatory)

The unboxing video must clearly show:

• The sealed package before opening
• The product condition upon opening

Requests without valid proof may not be approved.

🚚 Return Shipping

Reverse pickup will be arranged by Joy of Silver for eligible cases.

This facility is only applicable for approved defective or incorrect items.

💳 Refund Policy

We do not offer monetary refunds.
Only exchange or store credit will be provided for approved cases.

❌ Order Cancellation

Orders can be cancelled only before dispatch.
Once an order has been shipped, it cannot be cancelled.

🚚 Shipping & Delivery

We ensure every order is prepared with care and attention.

Ready Products:
Dispatch within 3–5 business days
Delivery within 5–7 business days

Made-to-Order Products:
Dispatch within up to 3 weeks (approx 20 days)
Delivery within 7 days after dispatch